If you see a charge on your account then chances are that you've taken out one of desdopay's premium online dating memberships. 



Please be aware that all chargebacks are thoroughly investigated and may result in you being added to a blacklist with our processor. This will complicate future online purchases. Denying a purchase that you have made is a criminal offence and an investigation, leading to heavy fines or other legal action, could be made against you. False claims of fraud can also have a direct effect on your credit rating. If you have any questions or concerns, please contact us to clarify any matters.

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We can find out what site you have an account associated with for you. Please provide your email address which you will have used during registration below. 

Submit a Query

Why does my bank statement have a charge for

“Why am I being charged?”

Some of desdopay's features are free, whilst some require a fee. The charge you see relates to a premium subscription with one of our sites that entitles you to the full site benefits.  

“I am trying to pay. Why is my card being declined?”

Sometimes because of the level of sensitivtiy of online dating sites, banks can be extra cautious when undergoing checks and deny transactions. Please notify your bank of your wish to carry on with the payment and this should be rectified. 

You can opt out of any future mobile billing by texting STOP to 89595. 

“I pay via my mobile phone provider. How do I cancel?”

“How can I pay for membership?”

You can pay for premium membership via one of the various upgrade points around the site.  

“How do I cancel my subscription?”

Should ever you wish to cancel your membership, you can do so via your Membership page of your site account.  

“What are the benefits of VIP Membership?”

As a VIP member you will get a lot more out of the site, including unrestricted message options, access to all media, unlimited photo uploads, private chat in the chatrooms, appearing high in search results and access to enhanced search features.

Desdopay is a globally aligned online dating product which enables users to initiate communication and relationships with ease no matter the distance.

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